job description - outreach = "resource coordinator"

As a Resource Coordinator you will serve as an advocate for the ACS, supporting the American Cancer Society's mission and helping the organization better communicate who we are and what we do to the people who need us. You will experience the personal fulfillment gained from being a part of shared mission and from making a difference in the lives you know and those you will never meet. Eligible candidates need qualifications enabling them to fulfill the following key responsibilities:

Serves Commitment to the American Cancer Society mission

Adheres to all ACS privacy and confidentiality policies, including HIPAA

Manages incoming calls to the Center

Establishes ownership of calls for information and services

Listens actively to callers' needs with empathy, courtesy and tact

Conducts needs assessment

Meets all established quality standards

Captures complete information in the constituent database

Develops and maintains a positive and professional work environment that fosters teamwork and provides for personal and organizational growth for all employees

Develops professional relationships with referral sources and volunteers

Completes follow up calls/correspondence with constituents

Forwards complex needs to appropriate resources

Researches options and resources for callers